Your FAQ's

General Questions

Q: What is ear microsuction?
A: Ear microsuction is a procedure where earwax is removed using a gentle suction device. It is one of the safest and most effective methods for ear wax removal, especially for hard or impacted wax.

Q: What is water irrigation?
A: Water irrigation involves gently flushing the ear canal with warm water to remove earwax. This method is particularly effective for softer wax and provides a thorough cleaning of the ear canal.

Q: Is microsuction and water irrigation safe?
A: Yes, both microsuction and water irrigation are safe procedures when performed by trained professionals. They minimize the risk of damage to the ear canal and eardrum.

Q: How long does the procedure take?
A: The procedure typically takes about 30 minutes, but this can vary depending on the amount and type of earwax present.

Q: Does the procedure hurt?
A: Most patients find both microsuction and water irrigation to be painless. You might experience some noise and slight discomfort during microsuction, and a gentle pressure during water irrigation, but both are generally well-tolerated.

Pricing and Payment

Q: How much does the service cost?
A: The cost of our service is £40 per ear. To secure your appointment, we require a non-refundable £40 payment at the time of booking, which covers your initial consultation, ear examination, and the procedure for one ear. If both ears require treatment, an additional £40 will be charged during your appointment, bringing the total to £80.

Q: Are there any additional fees?
A: No, there are no hidden or additional fees beyond the stated £40 per ear. If both ears require earwax removal, an additional £40 will be charged during your appointment, totaling £80. This all-inclusive fee covers the entire process, including travel to your home, ensuring complete transparency and peace of mind.

Q: How do I pay for the service?
A: Payment can be made online at the time of booking, using a credit/debit card. Additional charges for the second ear, if needed, can be paid during the appointment.

Booking and Appointments

Q: How do I book an appointment?
A: You can book an appointment online through our website or by calling us directly. We offer flexible scheduling to accommodate your needs.

Q: Can I reschedule or cancel my appointment?
A: Yes, you can reschedule or cancel your appointment by contacting us at least 24 hours in advance. Please refer to our cancellation policy for more details.

Q: What areas do you serve?
A: We serve a wide radius, including Portsmouth, Southampton, Petersfield, Chichester, and surrounding areas. The travel cost is included in the £40 per ear fee.

Q: What if I need to cancel my appointment?
A: Please note that if you fail to provide at least 48 hours’ notice of cancellation, any deposit paid will be non-refundable. This is because late cancellations may not allow us enough time to offer the appointment to someone else in need.

Procedure and Aftercare

Q: How should I prepare for my appointment?
A: If you’ve been advised to use wax-softening drops, please apply them as directed before your appointment. No other special preparation is needed.

Q: What happens if the earwax is too hard to remove?
A: If the earwax is too hard to remove during the initial visit, we may recommend using wax-softening drops and rescheduling a follow-up appointment. The initial fee still applies.

Q: What should I expect after the procedure?
A: After the procedure, you may experience improved hearing and a feeling of clarity. Some patients may notice slight ringing in the ears, but this typically subsides within a few days.

Q: How often should I have earwax removed?
A: The frequency of earwax removal depends on individual needs. Some people may require it annually, while others might need it more frequently. We can provide personalized recommendations based on your ear health.

Get all the information you need about our earwax removal services, including details on our procedures, pricing, and what to expect during your appointment. We've answered some of the most common questions to help you feel confident and prepared

If you still have questions or need more information, feel free to give us a call—we’re here to help.