Privacy Policy

This policy outlines how we handle and process any personal data that you provide to us or that we collect from you through our website. We are committed to ensuring the security of your information and fully comply with all relevant UK Data Protection legislation and regulations. Please read this policy carefully to understand how we handle your personal data when you visit our website. By visiting www.HomeVisitEarwaxRemoval.co.uk, you are agreeing to the practices described in this policy.

Information We May Collect from You

We may collect, store, and use the following types of personal information from individuals who visit and use our website:

Information You Provide to Us:
You may provide us with your personal information by filling out forms on our website. This includes information provided when making an enquiry, requesting an appointment, leaving a review, or making a purchase through our online shop. The specific information we may ask for includes:

• Your name

• Your email address

• Your phone number

We collect this information to respond to your enquiries and communicate with you effectively.

Information Provided During Online Purchases:

If you purchase a product from our online shop, we use a third-party service, Stripe, to process your personal and payment information. Stripe may require the following information during checkout if you do not already have an account with them:

• Your preferred shipping address

• Your preferred billing address

• Your name

• Your email address

• Your payment details

Stripe collects and stores this data, and Home Visit Earwax Removal receives the following details from Stripe:

• Your preferred shipping address

• Your preferred billing address

• Your name

• Your email address

Information from Reviews:
If you choose to leave a review on our website, we only ask for your name. This information is stored in our website’s database, which is managed by our service provider. You can view how they handle data by reading their privacy policy.

How We Use the Information We Collect

Contact Enquiries:
We use your name and email address to communicate with you and arrange appointments. Your details are stored in a secure, password-protected database. We retain your information unless you request its removal or in cases where it is no longer relevant.

aWe may display your name alongside your testimonial on our website.

Online Sales:
We use the information you provide to process and ship your purchased products.

Cookies

Our website uses cookies to enhance your browsing experience and to help us improve our site. Cookies help distinguish you from other users and allow us to analyze website usage through tools like Google Analytics.

Google Analytics:
Google Analytics tracks anonymous data about your visit to our website, such as which pages are most popular. This data does not include any personal information, and you can opt-out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout/. You can also review Google’s privacy policy at https://policies.google.com/privacy?hl=en.

Your Rights – Access to Your Personal Data

You have the right to request access to your personal data to ensure it is being processed lawfully. You can exercise this right by emailing Admin@HomeVisitEarwaxRemoval.co.uk. We will respond to your request within the timeframes set by applicable data protection laws. If you have concerns about how we handle your information, you have the right to lodge a complaint with the Information Commissioner’s Office (https://ico.org.uk/).

Changes to Our Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on this page, so please check back regularly to stay informed about how we protect your data.

Contact

We welcome any questions, comments, and requests regarding this privacy policy. Please direct your inquiries to Admin@HomeVisitEarwaxRemoval.co.uk.